philbor Client Center
case study
case study
case study
Project Overview
philbor’s growing range of IT services and software products created increasingly complex administrative workflows. We designed a client center that brings internal management and client-facing interactions into one structured digital platform.
User Research
Information Architecture
Interaction Design
Validation
Product Strategy
Visual Design
Design System
Interface Components
Layout & Composition
Starting Point
philbor offers a broad combination of IT services and proprietary software products. Managing what each client purchased, organizing documents and preparing recurring billing required substantial manual effort every month.
Project Outcome
The client center brings client information, solutions, products and documents into one structured system, reducing the need to manage operational data across separate processes.
Internal workflows such as billing preparation became easier to manage, saving philbor at least five hours of operational work every week.
Clients gained a professional digital space where they can review their solutions, download documents and purchase additional products directly.
Key Features
Three core features simplify compliance, solution management and fast access across philbor’s complete client center.
Records when important documents are opened.
Bundles services and products into solutions.
Finds clients, solutions and records quickly.
Project Impact
The client center gives philbor a more efficient way to manage its growing portfolio of clients, services and software products. It reduces recurring administrative work while creating a clearer and more professional experience for customers.
5hr+ saved weekly
One centralized platform
Automated workflows
Clear solution overview
Faster document access
Professional experience
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